When the notifications feature is activated, users will receive alerts when certain events occur. These alerts are always indicated through the title bar but can also optionally be sent by email. However, unless opt-in is prevented through a Login Group setting, you can restrict the events that cause emails in order to prevent too many being received.
Only check those events for which you wish to receive email notifications. These go to the address shown, which is set through your resource record.
If you have any queries, please report these to your KeyedIn administrator in order to raise a ticket in the Zendesk Customer Portal.